Privacy Notice

Last Updated: May 24th, 2018

At MARIA KONDYLI, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to MARIA KONDYLI.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://stonehouseanofli1843.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to MARIA KONDYLI.

Data Controller

MARIA KONDYLI operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Traditional Stone House Anofli 1843 Fiskardo Kefalonia “MARIA KONDYLI”
Matsoukata
28084, Kefalonia
GR

Data Processor

WebHotelier operates this booking system on behalf of MARIA KONDYLI and is committed to protecting the privacy of the users of this system. WebHotelier is:

Revplus Hellas S.A.
5th Km Rhodou-Lindou Ave.
851 00, Rhodes
Greece

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of MARIA KONDYLI, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Ltd.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited quarterly by Sectigo Limited.

The User may contact WebHotelier's Data Protection Officer:

Data Protection Officer
dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at MARIA KONDYLI;
to pass on your financial details to MARIA KONDYLI and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User's Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

last updated 12.01.2026

Privacy Policy

Ionian Reserve (“we”, “us”) is committed to the protection of your personal data and respects your privacy. This privacy policy explains what information we collect about our customers and everyone who contacts us (“you”), how we use it, and what rights you have in relation to it and is compliant with the General Data Protection Regulation (GDPR) and relevant Greek legislation. It does not apply to personal information we collect about our employees or job candidates and business partners/property owners or to information collected by third parties, including through any application or content that may link to or be accessible from or on the website.

It is important to note that most of the properties (villas/houses) are not owned by Ionian Reserve Company. This is why, when staying in one of these properties, your personal data will be processed independently by the villa/house, acting as Data Controller, to manage its contractual relationship with you (invoicing, payment etc.) and to comply with its legal obligations. Also, when you book a concierge service, the providers of the service enter into a contract with you and process your personal data independently as data controllers to manage their contractual relationship with you (invoicing, payment etc.) and to comply with their legal obligations..

Data Controller

Company name: AXION ESTI P.C. (IONIAN RESERVE)

Registered address: TOULIATA 0, ERISOS, SAMI / KEFALLONIA, 28084, GREECE

E-mail: info@ionianreserve.com

Phone number: +306985617290, +302674023815

VAT number: 801225944

GEMI number: 152167334000

The personal data we may collect

Depending on our interaction with you, the categories of personal data we may collect include:

a) Contact details (e.g. last name, first name, email, phone number)

b) Identity information (e.g. date of birth, nationality, passport/national ID number, residential address, country of residence, gender, social media account ID, profile photo and other data made publicly available, or data made available by linking your social media and loyalty accounts, or other similar identifiers)

c) Payment transaction information (e.g. credit card information, bank account information)

d) Information related to your activities within the context of our loyalty programme

e) Travel information (e.g. your arrival and departure dates, prior guest stays)

f) Any other personal information you may provide to us for the purpose of using our services (e.g. preferences and interests)

g) Automatically collected technical and location data when you use our website (e.g. IP address, browsing data). Relevant is our Cookie Policy for the use of cookies and similar tracking technologies (link).

If you submit any Personal Data about other people to us (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

We generally do not collect special categories of data. If you choose to share health information (e.g., allergies, accessibility needs) to tailor your stay, we process it only with your explicit consent or to protect vital interests.

How we collect your data

Beyond the automatically collected data, we collect your personal data directly from you when you provide it to us through various channels (phone, email, post, website, pre-check in form) or in person. We also collect your personal data from third parties to whom you turn for reservations (travel agencies/OTAs like Booking.com, Expedia, Airbnb) and from companions who include you in a booking.

The purposes for which we collect your data and their legal basis

We collect your personal data for the following purposes:

· Manage your reservations (Legal basis: performance of a contract including you)

· Customer service (Legal basis: performance of a contract including you, pre-contractual obligations)

· Manage our relationship with customers, including managing the loyalty programme and keeping a customer database (Legal basis: performance of a contract including you and compliance with legal obligation)

· Communicate with users of the website (Legal basis: legitimate interest in running our business and responding to questions of your interest)

· Direct marketing purposes when you sign up to our newsletter (Legal basis: consent)

· Security reasons (Legal basis: legitimate interest in protecting our business, preventing fraud)

· Improve our services by using data for analytical purposes (Legal basis: legitimate interest to enhance our services and promote our business)

· Legal purposes, including handling and resolving legal claims and complying with laws and regulations (Legal basis: compliance with legal obligations)

If you fail to provide personal data requested

If we are required by law or under the terms of a contractual agreement to collect personal data from you, and you do not provide that data when asked, we may not be able to fulfil and manage your reservation. This could lead to the cancellation of a service you have booked with us. However, we will inform you beforehand if this is the case.

Retention period

Beyond the automatically collected data, for which you should look at our Cookie Policy, we will keep your personal information only for as long as it is necessary to fulfill the purposes for which it was collected. The appropriate retention period for personal data is determined based on the length of time we have an ongoing relationship with you, the amount, nature, and sensitivity of the data, the risk of unauthorized use or disclosure of your data, the purposes of processing and whether there is a legal obligation to which we are subject.

All personal data are retained for up to 10 years, except for data collected for marketing purposes (newsletter subscription) which is retained till you withdraw consent and personal data originating from your social media accounts which is retained for as long as you stay connected in the respective social media platform.

Recipients of your personal data

We may share your personal data with

· Properties’ owners and providers of the concierge services to manage your reservations

· Third-party service providers who support us in providing our services, including payment processors and banks, IT/hosting and security vendors, marketing partners

· Other professional third parties, including lawyers, accountants, insurers and audits

· Travel agencies/ OTAs

· Competent authorities to comply with a legal obligation or defend our rights

International transfers of your personal data

We have no intention of transferring any personal data that we hold about you to a country outside the European Economic Area (EEA). However, if we do need to transfer your personal data out of the EEA, we will make sure that it is given a similar level of protection and that the transfer will take place in accordance with the provisions of Chapter V of the GDPR through the reliance on adequacy decisions by the European Commission or the adoption of appropriate safeguards that ensure a level of data protection in accordance with the obligations to which we are legally bound (e.g. the use of standard contractual clauses) or based on a statutory exception.

The rights you have

You have the right to access, to rectify, to erasure, to object, to restrict processing, to data portability, to withdraw your consent, to be notified for data breaches and to launch a complaint with your local data protection authority. In Greece, the local data protection authority is the Hellenic Data Protection Authority (HDPA).

Changes to the Privacy Policy

We may modify or amend this Privacy Notice from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended Privacy Notice will be effective from that revision date. We therefore invite you to regularly consult our Privacy Notice in order to stay up to date with any changes made since your last consultation.

How to contact us

If you have any questions about our Privacy Policy or would like to exercise your legal rights, please contact us using the information provided below:
By Post: Touliata, Kefalonia Island, 28084, Greece
By Email : info@ionianreserve.com
By Phone Number: +30 6985617290 & 2674023815